Our approach to managing the risks
At The Alban Arena
Alternate rows of seating will not be sold to ensure social distancing. 2 empty seats will be left between each group on each row. Capacity has been reduced to around a third of the normal audience size.
We will be using three separate entrances into the Alban Arena to manage audience flow and avoid crowds forming. You will be informed of which door to use prior to the performance. Please ensure you use the door you have been allocated. We are also operating staggered entrance times. Please arrive at the time you are allocated, which will be notified prior to the performance.
When you enter the building we will ask you to move straight to your seats rather than waiting in the foyer to ensure we can maintain social distancing.
Please bring your ticket on your phone if possible to enable us to maintain a contactless front of house system.
Masks should be worn when you are moving around the venue but you may take your mask off when seated in the auditorium if you are enjoying a drink from our bar.
Our bars will be open and we will be taking orders at the bar and in advance by text. Details for ordering by text will be send prior to the performance The bars will not be open after the performance. We will not be accepting cash – contactless card payments only please.
A one way system will be in operation throughout the venue to ensure we can maintain social distancing. This may mean that you have to take a longer route than normal. Please follow the instructions given by our front of house team.
The toilets in the basement will be open – please follow the one way system and the instructions given by our front of house team.
At the end of the performance we will release the audience by row. Please wait to be called by our front of house team to ensure we can maintain social distancing.
These measures are based on current government guidelines and regulations, but are subject to change should government guidelines and regulations be altered.