Covid-19
Our approach to managing the risksĀ
We promise to keep you feeling safe by:
- Restricting visitor numbers
- Rearranging our auditorium to enable social distancing
- Selling tickets from a seating plan
- Leaving seats unsold where necessary
- Offering an exchange or credit note if a performance has to be cancelled or your circumstances change due to Covid-19 (this does not affect your statutory rights)
- Offering a warm welcome at a distance
- Patrolling our venue to monitor visitor activity
- Using one-way systems where necessary to enable social distancing
- Carrying out an enhanced cleaning regime
- Keeping the venue well ventilated
- Providing personal protective equipment to our staff
- Providing hand sanitiser stations throughout the venue
- Operating a paperless and cashless system
- Creating shows which enable our actors to remain socially distanced
- Operating separate zones for cast and audience membersĀ
In return, please show you care by:
- Keeping to the arrival time specified on your booking
- Showing your ticket on a mobile device where possible
- Keeping two metres away from other visitors and staff when moving around the venue
- Following signage and instructions given by our staff
- Supporting our staff by showing patience whenever queuing is required
- Using hand sanitiser when required
- Wearing a mask, unless you are enjoying a drink from our bar
- Keeping your belongings with you at all times
- Leaving our seating in its set position to ensure social distancing is maintained
- Being patient as you wait to exit and waiting your turn to leave until indicated by our staff