Covid-19

Our approach to managing the risksĀ 

We promise to keep you feeling safe by:

  • Restricting visitor numbers
  • Rearranging our auditorium to enable social distancing
  • Selling tickets from a seating plan
  • Leaving seats unsold where necessary
  • Offering an exchange or credit note if a performance has to be cancelled or your circumstances change due to Covid-19 (this does not affect your statutory rights)
  • Offering a warm welcome at a distance
  • Patrolling our venue to monitor visitor activity
  • Using one-way systems where necessary to enable social distancing
  • Carrying out an enhanced cleaning regime
  • Keeping the venue well ventilated
  • Providing personal protective equipment to our staff
  • Providing hand sanitiser stations throughout the venue
  • Operating a paperless and cashless system
  • Creating shows which enable our actors to remain socially distanced
  • Operating separate zones for cast and audience membersĀ 

In return, please show you care by:

  • Keeping to the arrival time specified on your booking
  • Showing your ticket on a mobile device where possible
  • Keeping two metres away from other visitors and staff when moving around the venue
  • Following signage and instructions given by our staff
  • Supporting our staff by showing patience whenever queuing is required
  • Using hand sanitiser when required
  • Wearing a mask, unless you are enjoying a drink from our bar
  • Keeping your belongings with you at all times
  • Leaving our seating in its set position to ensure social distancing is maintained
  • Being patient as you wait to exit and waiting your turn to leave until indicated by our staff