How do I access the stream?
You will recieve access information once you have purchased a live stream ticket.
Can I watch if I don’t live in the UK?
Absolutely! We want as many people to enjoy our productions as possible, but make sure you check the time the stream will be available from/to in your time zone.
What time zone is the performance time in?
The performance times are always given in local time, currently Greenwich Mean Time (GMT). Make sure you’ve checked what time the stream will be available from/to in your time zone if watching from outside of the UK.
Will the on-demand recording be captioned?
Unfortunately we are not able to provide subtitles.
Will the on-demand recording be audio described?
Unfortunately we are not able to provide an audio described version.
On which devices will I be able to watch?
You will be able to watch on any device, such as a computer, smartphone or tablet with a stable internet connection.
Can I watch the performance on my phone?
Yes, you will be able to watch on a smartphone with a stable internet connection.
Can I cast the performance to a TV?
Yes, our streaming platform is browser-based so should allow you to cast the video directly to your TV.
I’ve booked but haven’t received an email confirmation, what should I do?
Please double check your junk/spam folder for the email confirmation. If you still can’t find the confirmation email please contact the Box Office and they will be happy to send out another. Email [email protected]
What protocols are in place to keep the cast and other staff working safe?
We are adhering to all the Government’s rehearsal and performance guidelines to make the theatre COVID-19 safe and ensure the wellbeing of everyone working. This includes (but is not limited to):
Keeping the number of people working in the building to a minimum
Adhering to social distancing; keeping more than 2 metres apart
Rehearsing and performing in a large and ventilated space
Wearing face coverings when entering, exiting, and moving around the building
Frequent sanitising and cleaning